2023-Nov-03-R11.1a

Define the Conditions for the Intent Template to be Triggered

The triggered condition defines when this Diagnosis will be executed.

Example: You can select Interface error. All incidents belonging to this incoming incident type can trigger associated ADT intents to run for diagnosis or mapping.

  1. Select the Incoming Incident Type or Virtual Incident Type to trigger this Diagnosis (Incoming Incident Type is selected in this example).
  2. Select Incident Type: Select an incident type for categorizing incoming teckets, e.g., Interface error. 
  3. (Optional) Define the filters.
    1. Select a data field of the Incident Type as the filter condition.
    2. Select an operator (contains, does not contain, matches, does not match, is not null).
    3. Enter a keyword.

You can combine multiple simple filters with the standard Boolean AND/OR operations (A and B in this example).