R11.0a-March2023

Define the Conditions for the NIC to be Triggered

The triggered condition defines when this Diagnosis will be executed.


Example: You can select Application Check. All incidents belonging to this virtual incident type can trigger associated intents to run for diagnosis or mapping.

  1. Select the Incoming Incident Type or Virtual Incident Type to trigger this Diagnosis.
  2. (Optional) Define the filters.
    1. Select a data field of the Incident Type
    2. Select an operator (contains, does not contain, matches, does not match, is not null)
    3. Enter a keyword

You can combine multiple simple filters with the standard Boolean AND/OR operations.