Manage the Incoming Incident Type

1. Click and select Triggered Automation Manager.
2. Click the Incoming Incident Type tag.
3. Select an Incoming Incident Type, and click .
    

You can:

• Edit, delete and test this incident type.
• Export this incident  type to a local file.
• Move this incident type up, down, to top, and to bottom.
  

  Note: As the incident types are grouped by their source and category, the incident type can only be moved within their source.

  Note: The system will match an incoming API call to Incident Types according to the order.

• Define the Interactive Trigger for this incident type, so the incoming incident type can also classify sources from Email or self-service.
  

• To export all Incident Types, click .
• To import Integrated IT systems from a file, click > click Add Incoming Incident Type … > select a local file in the pop-up window.