Use the Data View Template

On-Demand Data Overlay

1. From the NetBrain Desktop Management UI, open the desired map.
2. In the Dynamic Data View tab, search for [ServiceNow] Active Incidents & Change Requests.
3. In the Preview – Data View Template dialog, click Apply.
4. On the NetBrain map, confirm that the Cache/Live data source switch is set to Live.
5. Confirm that the objects (devices) are properly instrumented with the expected ServiceNow data.
   

   Note: Overlay of the ServiceNow data may take seconds-to-minutes to complete and refresh depending on the number of devices on the map.

Schedule Data Import from ServiceNow

1. In the NetBrain Domain Management page, navigate to Schedule Task.
2. Click on Schedule Data View Template/Parser, then click on Add Task.
3. In the Add Task dialog, specify the frequency for which to import device data from ServiceNow.
4. Click on the Device Scope tab, then click the Device Group radio button. Add each device group created as part of the integration to limit the device scope of the available devices.
5. Click on the Select Data View Template/Parser tab, click on Add and search for [ServiceNow] Active Incidents & Change Requests.
6. Click Submit to create the scheduled task for ServiceNow data import to NetBrain.
   

   Note: The ServiceNow data will not be available on the map until after the first time that the scheduled task has completed execution.

Troubleshooting

If there are any problems encountered during the deployment or integration of NetBrain with ServiceNow, contact NetBrain Support at [email protected].