Our platform’s unique advantage is decoding high-value data into network intent—the network’s DNA. We then infuse this intent with human expertise, empowering our AI to solve 100 problems proactively for every one found reactively.

  1. Foundation of Intent: It’s not using raw, noisy data but the “DNA” of the network.
  2. AI Infused with Human Expertise: It leverages runbooks and human knowledge, making the AI an expert.
  3. Proactive MTTR Reduction at Scale: It moves beyond assisting with a single issue to preventing hundreds.

Get a copy to see how we placed in the product, deployment, and support categories, and why 92% of reviewers recommend us.

*Based on 23 reviews as of July 2025.*Gartner, Voice of the Customer for Unified Communications as a Service, By Peer Contributors, 25 June 2025.

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.


*This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NetBrain technology.