Automated Network Diagnostics for Jira Service Management Cloud Incidents
NetBrain extends Jira Service Management Cloud by automating network diagnostics for incidents. When a ticket is created, NetBrain maps the affected network, runs diagnostics, and returns results directly into Jira Service Management. This allows teams to triage faster using real network context instead of manual investigation.
From Ticket to Automated Investigation
Jira Cloud captures the incident; NetBrain runs the network diagnostics behind it automatically so teams can triage faster with real network truth.
How It Works
Why It Matters
Jira Cloud is excellent for ticketing, collaboration, and workflow, but it doesn’t understand live network behavior. NetBrain fills that gap by attaching real-time, path-aware diagnostics and outcomes to the incident so responders don’t waste time manually gathering data or guessing root cause.
- Faster triage with automated diagnostics tied to incidents
- Real-time network context without leaving Jira
- Traceable results attached to the incident record
"NetBrain automations allow this department to proactively find and fix configuration drift, security flaws, and potential application issues before they affect users."
"NetBrain is really a lifesaver. We have so many users who leverage the NetBrain data every day."
"When operations engineers want to troubleshoot an incident, assess the impact of a change, or to interact with devices in real time, they go to NetBrain."
Frequently Asked Questions
- What products and versions is this integration compatible with?
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Compatible with Jira Cloud, NetBrain Jira Cloud app, NetBrain R12.1 and higher.
- How does Jira Cloud help with network troubleshooting?
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Jira tracks incidents, while NetBrain automates diagnostics and attaches results directly to the ticket.
- What is automated network diagnostics?
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It is the process of running predefined workflows to analyze network behavior, identify issues, and return actionable results.
- How does this reduce MTTR?
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Automation eliminates manual data gathering and accelerates root cause identification using real-time network context.
- Can Jira Cloud analyze network topology?
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No. NetBrain provides topology mapping and diagnostics, while Jira manages workflow and collaboration.
- What happens after diagnostics are complete?
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Results are returned to the Jira ticket, providing visibility and traceability for responders.